Date: April 2, 2019 until position is filled
Position: Customer Service Representative (CSR), Dispatcher
Salary: commensurate with experience & education (*plus commission on certain aspects: see below)
Description:
Med-Care Transportation is a growing, small to medium-sized medical transportation company operating mostly in the Baltimore Metropolitan area. Our fleet currently serves quite a few Baltimore hospitals and since we are minority- and veteran-owned, Veterans Affairs (VA) facilities. Our fleet is also growing in size. To keep up with that growth, we recognize the need to grow our communications center as well. It is an exciting time to be a part of our team!
The successful applicant will work an agreed-upon schedule (Monday-Friday, generally) in Towson, Maryland. The CSR will answer incoming telephone calls on the first or second ring, provide the caller with excellent customer service and either handle the caller’s issue or pass the caller off to the appropriate person. The CSR will monitor the telephones, monitor the fax server, monitor AllScripts, answer basic billing questions & concerns, take over-the-phone payments, and add/update/cancel trips & clients within Zoll RescueNet (RightCAD, as it is known). During periods of down-time, Med-Care Transportation offers an opportunity to make more money by calling our past-due accounts receivable and attempting to get payment for services. Once the CSR has become proficient in the daily responsibilities, s/he will receive information on commission rates & how to go about it.
Knowledge, Skills, and Abilities:
- Customer service attitude & demeanor necessary
- Effective multitasking is a must!
- Accurate data entry skills required
- One year of experience in the call center environment required
- Familiarity with AllScripts and Zoll RescueNet strongly preferred but not required
- Ability to handle stressful environments & concentrate on the tasks at hand.
- Current or former EMR/EMT/Paramedic certification a huge plus
Education:
High School Diploma
Benefits:
Higher rate of pay than competitors, paid holidays, Sick & Safe paid time off, flexible scheduling. Other benefits are coming soon!
To apply, fill out our online employment application at www.medcaretransportation.com or www.medcaretransportation.net and click on Careers.